Frequently Asked Questions
Find answers to common questions about ordering genuine OEM parts from PowerSports Empire.
Ordering & Shipping
Do you offer free shipping?
Yes! Orders of $100 or more ship free to addresses in the contiguous United States. No coupon code needed — free shipping is applied automatically at checkout.
How long does shipping take?
In-stock orders ship within 1–2 business days. Standard delivery to the contiguous US takes 3–7 business days. Alaska and Hawaii may take 7–14 business days.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number. You can also check your order status by logging into your account.
Do you ship internationally?
We currently ship within the United States only. If you are located outside the US and need parts, please contact us at parts@powersportsempire.com and we will do our best to help.
What carriers do you use?
We ship via USPS and UPS. The carrier is selected based on package size and destination to ensure the fastest and most cost-effective delivery.
Parts & Fitment
Are these genuine OEM parts?
Yes. PowerSports Empire is an authorized dealer. Every part we sell is genuine OEM — manufactured to exact specifications and backed by the manufacturer's warranty. We do not sell aftermarket or third-party parts.
How do I find the right part for my vehicle?
Browse our catalog by selecting your manufacturer, model, and year. Our interactive schematic diagrams let you visually identify each part. You can also use the parts search to look up a specific part number.
What is a parts diagram?
A parts diagram (also called an exploded view) is a technical drawing that shows all the individual parts in an assembly. Our interactive diagrams let you click on any component to see the part number, name, price, and availability.
Can I look up parts by VIN?
For some manufacturers, our catalog supports VIN-based filtering to narrow results to the exact variant of your vehicle. Select your manufacturer and model to see if VIN filtering is available.
What does "backorder" mean?
A backordered part is temporarily out of stock at the manufacturer's warehouse. You can still place an order — the part will ship as soon as the manufacturer restocks it, typically within 2–4 weeks. We will email you with an estimated ship date.
What if my part is discontinued?
If a part is marked as discontinued, it is no longer manufactured. In some cases, a superseding part number exists — our system shows replacement part numbers when available. Contact us if you need help finding an alternative.
What is a part number and where do I find it?
A part number is a unique identifier assigned by the manufacturer (e.g., T2021266). You can find it in your owner's manual, on the old part itself, or by browsing the parts diagrams on our website.
Returns & Support
What is your return policy?
We accept returns within 30 days of delivery. The part must be unused, in its original packaging, and in resellable condition with labels and tags intact. All returns must be accompanied by the original order number. Some items (electrical parts, special orders) are non-returnable. See our Returns page for full details.
How do I return a part?
Email parts@powersportsempire.com with your order number and the reason for your return. We will respond within 1–2 business days with return instructions and a return authorization number.
What if I received the wrong part?
Contact us immediately at parts@powersportsempire.com or (509) 892-6368. We will arrange a prepaid return label and ship the correct part at no cost to you.
How do I contact customer service?
You can reach us by phone at (509) 892-6368 (Tuesday–Saturday, 9 AM–5 PM Pacific), by email at parts@powersportsempire.com, or through our Contact page.
About PowerSports Empire
Are you an authorized dealer?
Yes. PowerSports Empire is the online parts division of Empire Cycle & Powersports, an authorized dealer for Triumph, CFMOTO, Husqvarna, Arctic Cat.
What brands do you carry?
We carry genuine OEM parts for Triumph, CFMOTO, Husqvarna, Arctic Cat. Browse our catalog to find parts for your specific year and model.
Can I buy parts in-store?
Yes! You are welcome to visit our showroom at 7807 E Sprague Ave, Spokane Valley, WA 99212. Please call ahead at (509) 892-6368 to confirm the part you need is in stock.
Do you offer installation services?
Our parent company, Empire Cycle & Powersports, has a full-service shop. Contact the shop directly for installation and service work.
Still have questions?
Contact us at (509) 892-6368 or parts@powersportsempire.com. We're happy to help you find the right part.
What Our Customers Say
“Great place to buy from great parts great people”
“10/10 experience with Empire Cycle. Kristin and Joe are great to work with and very helpful. Will absolutely do business with them again.”
“I had a pleasant experience doing my business with these folks! I purchased a 2024 CF MOTO 450SS. They communicate with you well, care about what your needs are, and prioritize your satisfaction. I also took my another bike for mods. Austin and Amy do an amazing job! Thank you, everyone!!”
“Amazing people!! Helped me out with parts when I was in a pinch and they were very friendly. I would recommend anyone looking for moto supplies or new vehicles to stop in and see what they got.”
“Awesome people and great deal on gear! Outfitted the whole family and several friends with the insane Helmet deals. Keep it up 🙏”
“:) Thank you”